For Relying Parties
Legal
These Terms of Service (“Terms”) govern access to and use of NEXIEL’s websites, dashboards, software, APIs, and related services. By creating an account, clicking to accept, signing an order form, or using the Services, you agree to these Terms. If you accept on behalf of an entity, you represent that you have authority to bind that entity.
Effective date: 03 January 2026
Last updated: 03 January 2026
NEXIEL LIMITED — VENTURE HUB, 136 CAPEL STREET, DUBLIN, D01 T2C9, IRELAND
Service provider: NEXIEL LIMITED (“NEXIEL”, “we”, “us”, “our”).
Address: VENTURE HUB, 136 CAPEL STREET, DUBLIN, D01 T2C9, IRELAND.
Contact:
3.1 Provision of Services
Subject to these Terms and any Order Form, NEXIEL grants Customer a limited, non-exclusive, non-transferable, revocable right to access and use the Services during the Term for Customer’s internal business purposes.
3.2 Account registration and security
Customer is responsible for maintaining accurate account information, ensuring only authorised users access the Services, and keeping credentials/API keys/auth factors confidential. Notify NEXIEL promptly of suspected unauthorised access.
3.3 Age and capacity
Services are for business use. Customer must ensure End User interactions comply with Applicable Law, including minors’ data requirements.
Customer must not (and must not allow any user to):
NEXIEL may suspend or limit access to protect the Services, other customers, or to comply with Applicable Law.
5.1 Customer as controller of End User data (typical)
Unless otherwise agreed, Customer is the controller of Customer Data/End User data processed through the Services, and NEXIEL acts as processor. Customer is responsible for lawful bases, notices/consents, minimisation, retention, handling rights requests (with NEXIEL assistance as processor), and ensuring compliance with Applicable Law.
5.2 Customer onboarding and verification
Customer must provide accurate onboarding information. NEXIEL may apply compliance checks and require additional information before enabling features (e.g., issuing capabilities).
5.3 Dual-role use (issuer and relying party)
If Customer is both issuer and relying party, Customer is responsible for role separation, access controls, and sectoral compliance.
6.1 Nature of verification
Verification results, confidence scores, match candidates, evidence packs, and registry-based signals are informational and not legal advice. Customer is responsible for its decisions.
6.2 No guarantee
NEXIEL does not guarantee detection of all fraud/errors/non-compliance; third-party/registry sources may be incomplete, delayed, unavailable, or inaccurate.
6.3 Customer decisioning
Customer must implement human review/escalation/appeal processes appropriate to its use case, especially where decisions may have legal or similarly significant effects.
7.1 Third-party products and links
Services may interoperate with/reference third-party services. Third-party terms/policies apply; NEXIEL is not responsible for third-party services.
7.2 Payment processing (Stripe)
Payments may be processed by Stripe. Stripe privacy: https://stripe.com/ie/privacy.
8.1 Fees
Customer must pay Fees as set out in the Order Form, pricing page, or invoice.
8.2 Taxes
Fees are exclusive of taxes unless stated. Customer is responsible for applicable taxes, except taxes based on NEXIEL’s net income.
8.3 Late payments
NEXIEL may charge interest on overdue amounts and may suspend Services for non-payment after notice, to the extent permitted by law.
8.4 Disputes
If Customer disputes an invoice, Customer must notify NEXIEL within 15 days of the invoice date and pay undisputed amounts.
9.1 NEXIEL IP
NEXIEL retains all rights, title, and interest in the Services, Documentation, and IP.
9.2 Customer Data
Customer retains rights in Customer Data and grants NEXIEL rights to host/process/transmit/display it to provide and secure the Services.
9.3 Feedback
NEXIEL may use feedback without restriction or compensation.
Each party (Receiving Party) may receive Confidential Information from the other (Disclosing Party). The Receiving Party must protect it using reasonable measures and use it only to perform under these Terms. Confidential Information excludes information that is public without breach, independently developed, or rightfully received from a third party.
11.1 Privacy Policy
NEXIEL’s processing as controller is described in NEXIEL’s Privacy Policy.
11.2 DPA
Where required, parties will enter into a DPA covering NEXIEL’s processing as processor, including subprocessors and international transfers.
11.3 Security
NEXIEL will implement appropriate technical and organisational measures designed to protect personal data, taking into account the nature of the Services and risks.
NEXIEL may engage subprocessors to provide the Services. Where required by law or the DPA, NEXIEL will maintain a list and provide notice of material changes.
13.1 Term
These Terms begin when first accepted and continue until terminated under these Terms or an Order Form expires/terminates.
13.2 Suspension
NEXIEL may suspend/restrict access if Customer breaches, to protect security/other customers, if required by law, or for overdue Fees (with notice where practicable).
13.3 Termination by Customer
Customer may terminate as set out in an Order Form or by written notice where no minimum term applies.
13.4 Termination by NEXIEL
NEXIEL may terminate for material breach not cured within 30 days of notice, or immediately if required by law or if continued provision creates security/legal risk.
13.5 Effect of termination
Upon termination: Customer rights cease; Customer must stop using API keys; subject to law/DPA, Customer may request export and/or deletion of Customer Data.
14.1 Mutual authority
Each party warrants it has authority to enter into these Terms.
14.2 Disclaimer
Except as expressly stated, Services are provided “as is” and “as available”. NEXIEL disclaims all warranties to the maximum extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
15.1 Nothing excluded where unlawful
Nothing limits/excludes liability that cannot be limited under Applicable Law (e.g., fraud; death/personal injury by negligence).
15.2 No liability for indirect loss
To the maximum extent permitted, NEXIEL is not liable for indirect/consequential/special/exemplary/punitive losses or loss of profits, revenue, savings, goodwill, business opportunity, anticipated savings, or data (including corruption/inability to retrieve).
15.3 Cap on NEXIEL’s total liability
To the maximum extent permitted, NEXIEL’s total aggregate liability arising out of or relating to the Services/Terms will not exceed Fees paid/payable by Customer in the twelve (12) months immediately preceding the event.
15.4 Allocation of risk; Customer responsibility
Customer remains solely responsible for decisions/actions/omissions (including compliance decisions) made using verification outputs.
15.5 No warranty of uninterrupted or error-free service
NEXIEL does not warrant uninterrupted, timely, secure, or error-free Services or accuracy/completeness/fitness of outputs, except where disclaimers are prohibited by law.
15.6 Third-party data sources
To the maximum extent permitted, NEXIEL is not responsible for third-party services/data sources/registries/sanctions datasets/trust lists/networks or their availability/accuracy/completeness/timeliness, even if integrated.
16.1 Customer indemnity
Customer will defend, indemnify, and hold harmless NEXIEL and its directors, officers, employees, contractors, and agents from claims/damages/losses/fines/costs arising out of: (a) Customer/user access/use (including decisions made using outputs); (b) Customer Data (including infringement or lack of lawful basis); (c) Customer products/services/apps/content/schemas/business processes; (d) Customer breach of these Terms/DPA/Applicable Law; (e) disputes with End Users or claims arising from Customer-End User relationship; (f) Customer negligence, wilful misconduct, or fraud.
16.2 Indemnity process
NEXIEL will (i) notify promptly (failure only reduces obligations to the extent materially prejudiced), (ii) cooperate reasonably at Customer’s expense, and (iii) allow Customer to control defence/settlement (no settlements imposing liability on NEXIEL without consent, not unreasonably withheld).
16.3 Exclusions
Indemnity does not apply to the extent a claim arises directly from NEXIEL’s fraud or wilful misconduct.
17.1 Governing law
These Terms/disputes are governed by the laws of Ireland.
17.2 Jurisdiction
Subject to mandatory consumer protections (if applicable), the courts of Ireland have exclusive jurisdiction. Services are intended for business use; mandatory consumer jurisdiction rules may apply where relevant.
NEXIEL may update the Services and these Terms. If changes materially reduce Customer rights, NEXIEL will provide reasonable notice (e.g., email or dashboard notice). Continued use after the effective date constitutes acceptance.
Notices must be in writing and sent to: (a) NEXIEL: legal notice email and/or postal address above; (b) Customer: the email address associated with the Admin User account or as specified in an Order Form.
Customer may not assign these Terms without NEXIEL’s prior written consent, except in connection with a merger or sale of substantially all assets. NEXIEL may assign in connection with reorganisation, merger, acquisition, or sale.
Neither party is liable for delays/failures due to events beyond reasonable control (including outages, acts of government, disasters, labour disputes, or internet/provider failures).
22.1 Entire agreement
These Terms, with any Order Form, DPA, SLA (if any), and referenced policies, form the entire agreement and supersede prior discussions.
22.2 Order of precedence
Order of precedence: Order Form → DPA → SLA → these Terms → Documentation/policies (unless stated otherwise).
22.3 Severability
If any provision is unenforceable, the remainder remains in effect.
22.4 Waiver
Failure to enforce a provision is not a waiver.
Questions? Email legal@nexiel.ie